Vape Dokha FAQ | Shipping, Payments & Product Information

Vape Dokha FAQ ,Your Questions Answered.

Vape Dokha FAQ | Shipping, Payments & Product Information

1. About Vape Dokha

Is VapeDokha legitimate?

Yes. VapeDokha.com is a verified UAE-based online store offering 100% authentic Dokha tobacco and Medwakh accessories. We’ve served thousands of satisfied customers worldwide, and our products are trusted for their quality and freshness.

2. Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide. International delivery typically takes 5–7 working days, depending on your location. Our team ensures that your order is packed securely and dispatched promptly.

Will I get a tracking number?

Yes. Once your order has been shipped, you’ll automatically receive a tracking number via email so you can monitor your package until delivery.

What if my package is delayed or held by customs?

We always strive to deliver on time, but customs processes vary by country. Please review your local import regulations before placing an order. VapeDokha cannot accept returns for orders delayed or held by customs.

3. Returns & Refunds

Can I return my order?

We accept returns only for unopened and unused items. Because Dokha is a natural tobacco product, any opened or spilled items cannot be accepted for return. Please double-check your order before confirming payment.

What if my item arrives damaged or not as described?

If your product arrives damaged or incorrect, please contact us within 48 hours of receiving your order. Provide your order number and photos, and our team will help resolve the issue promptly.

4. Payments & Security

What payment methods do you accept?

We currently accept Visa, Mastercard, Amex, PayPal, and Mada. All payments are processed securely with end-to-end encryption for your protection.

Is my information secure?

Yes. VapeDokha.com uses SSL encryption and secure payment gateways to keep your personal and financial information safe at all times.

5. Customer Support

How can I contact Vape Dokha?

You can reach our support team anytime through the following channels:

6. Product Information

How do I verify that my product is authentic?

All our Dokha products are sourced directly from verified UAE manufacturers. Each bottle is sealed, labeled, and quality-checked before dispatch to ensure authenticity and freshness.

Do you sell Medwakh pipes and filters?

Yes, we offer a complete range of Medwakh pipes, filters, and accessories designed to complement and enhance your Dokha experience.

7. Storage & Quality

How should I store my Dokha?

Keep Dokha in a cool, dry place away from direct sunlight and humidity. Proper storage ensures your Dokha remains fresh, aromatic, and smooth for longer.

Need More Help?

Still have questions? Our friendly team is happy to help — reach out through info@vapedokha.com or live chat anytime.