Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. As an international store shipping worldwide, Vape Dokha honours this right for EU customers. Use the secure form below — no account or login needed.

Good to know

  • The 14-day window starts the day you (or someone you nominate) receive the goods.
  • You do not need to give a reason to withdraw.
  • This form does not require you to log in or contact support by phone.
  • After you submit, we record your request and send confirmation to your email.

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Frequently asked questions

How long do I have to withdraw?

EU consumers have 14 days from receiving the goods to withdraw, without giving a reason.

Do I need an account to withdraw?

No. This form is open to everyone and does not require you to log in.

What happens after I submit?

Your request is recorded and our team is notified immediately. You will receive a confirmation by email and an on-screen acknowledgement you can save.

Which products can be withdrawn?

Most goods qualify. Some items may be exempt under EU law (for example, sealed goods unsuitable for return once opened for health or hygiene reasons). If an exemption applies to your order, we will let you know.

You must be 18 or older to purchase from Vape Dokha. Our products contain nicotine, which is an addictive substance. This page concerns your statutory right of withdrawal and does not affect your other legal rights.