Yes. Vapedokha.com is a fully registered online shop specializing in Dokha, Medwakh, and related accessories. We work directly with trusted manufacturers and maintain strict quality control to make sure you get authentic, sealed products.

• Yes, we ship globally to most countries.
• Delivery typically takes 5-14 business days (depending on your country and customs).
• Customs/import duties and local taxes are the responsibility of the customer — laws vary by country. We’ll provide all documentation needed for customs.
• We always declare orders appropriately, but sometimes customs may confiscate tobacco products depending on local laws.

Absolutely. As soon as your order has shipped, we’ll email you a tracking number/link so you can track your parcel’s status in real time.

• We are not responsible for local customs’ decisions. If a product is not legal in your country, customs may confiscate it.
• We will assist with paperwork, but we cannot force customs to release a shipment.
• We recommend you check your local laws before ordering.

Refund policy

• We are reachable via email, WhatsApp, and live chat/Instagram.
• Working hours are 24/7.
• We aim to respond to all inquiries within 24 hours on business days

• All products (including our own brands, X Torbo & Al Khumery) are sealed and batch-labeled.
• Compare the taste, aroma, and packaging to what’s shown on our site if something is off, reach out so we can address it.

• We’ll ask for photos of the damaged or incorrect item.
• If verified, we offer replacement or refund.